What My Patients Have Said

M.K., New York

“I met Nancy over 10 years ago.  I was the closest living relative to my Aunt Ruth who lived in Los Angeles, but I lived in New York.  My Aunt fell and broke her hip while traveling in Virginia visiting family and was told she could not travel for 3 months!  I contacted Nancy who instantly stepped in helping me with my Aunt’s care.  She made sure important documents and bills were being handled appropriately and gathered the necessary information needed for the doctors/treatment providers in Virginia.  She ensured the doctors in Virginia were communicating with her doctors in Los Angeles, and was instrumental in my Aunt Ruth’s return home by arranging caregivers and preparing her home with the necessary medical equipment and supplies.  Nancy was indispensable.

Over the next 10 years my Aunt Ruth’s health declined, but Nancy was there throughout this time and for every emergency, providing her and me with the constant support and guidance.  She was for every hospital admission, communicating with doctors, staff, caregivers and myself which gave me the peace of mind that my Aunt Ruth was being well taken care of.  But Nancy was not there simply for emergencies – she was a friend, always compassionate, always intelligent about health care decisions, and always on Ruth’s side advocating for her as she might for her own grandmother.

I wholeheartedly recommend Nancy to anyone who needs an experienced and caring advocate to help with their loved one’s healthcare needs. We put our total trust in her and she far surpassed our expectations.”

Ike S., Family Member

“My biggest worry with hiring anyone into our complex medical/logistical/financial challenges was that I would have to spend a ton a time of working with them, essentially helping them help us. With Nancy, this worry seems funny in retrospect. Nancy has been extremely intuitive to our needs and has been steps ahead of us in nearly every case. Nancy’s knowledge and experience enabled her to anticipate our needs before they even arise. A great help!

In addition to the immense logistical and practical help I’ve gotten, Nancy consistently provides something even more important: a knowledgeable and empathetic ally who can understand and validate what we are going through. It has always felt like Nancy was a member of my team, which is incredibly important when feeling overwhelmed by unexpected circumstances.

Nancy does more than three things incredibly well, but my top three would be: 1. Empathy/Intuition: Nancy’s experience and uniquely suited disposition for this work allow her to anticipate my needs, validate them, and address them promptly and professionally. 2. Bulldog energy: Being a patient or family member is exhausting, and Nancy brings a great and revitalizing energy when we need it most. 3. Organization: Nancy never forgets a darn thing, and can calmly make intimidating and unwieldy projects into a set of well managed doable tasks.

I have already and will continue to recommend Nancy to anyone I care about. Everyone deserves to have someone in their corner when they are in the throes of medical tragedy. I can’t think of a better person. “