One-on-One Support

Are you struggling with managing your healthcare needs? Do you know if your doctors are communicating with one another about changes to your care plan? Are your questions and concerns being addressed and explained clearly to you? Have you been given a choice of treatment options and you’re not sure which is best for you, or if there are other options? I can help provide one-on-one communication & support ensuring your medical needs are met.

“It has always felt like Nancy was a member of my team, which is incredibly important when feeling overwhelmed by unexpected circumstances.”

M.S., Los Angeles, CA

NWK Patient Advocate one-on-one support (image)

Guidance & Support

Working with you in navigating through all your healthcare needs:

  • Guide and help you navigate through the healthcare system and all the many challenges/complexities involved.
  • Ensure your rights to benefits are understood, honored and met, and you receive all you’re entitled to.
  • Encourage and promote independence by making decisions on your own behalf in all aspects of your healthcare plan.
  • Communicate with your family members and caregivers to ensure all parties are well informed to help you make well-informed decisions.

Healthcare Management

Working with you in coordinating and managing all your healthcare needs:

  • Establish and facilitate on-going relationships with all members of your healthcare team and act as your liaison between all parties.
  • Coordinate and manage care by communicating regularly with each team member to ensure you’re getting the best care.
  • Monitor and manage your treatment plan compliance to ensure optimal quality of care and effective outcomes.
  • Ensure your medications are taken as directed, prescriptions are being filled in a timely manner, and inform all members of your healthcare team of any changes.
  • Ensure your medical records are accurate and being provided to all pertinent members of your team in a timely manner.
  • Review and identify any billing discrepancies and dispute when applicable.
  • Negotiate reduced fees and service costs with providers when necessary.

Doctor Visits

Working with you to ensure you’re getting what you need from your doctors:

  • Help you prepare for clinical appointments, tests and procedures.
  • Participate in appointments and take detailed notes to ensure all your questions and concerns are addressed.
  • Ensure your full understanding of any updates to your care plan by carefully explaining the details discussed, recommendations, next steps and any alternative options available to you.
  • Provide follow-up to healthcare team with any additional questions that may arise after appointment and/or after speaking with your family or caregivers.

Hospital Stays

Working with you to improve your safety and hospital experience:

  • Help you prepare for hospital stays to alleviate some of the stress and anxiety prior to arrival.
  • Provide you with bedside service to help reduce the risk of errors, infections, falls and/or miscommunication between treatment team, any of which could lead to re-admissions after discharge.
  • Ensure your full understanding of any updates or changes to your care by carefully explaining the details and recommended treatment plan prior to discharge.

Transition of Care

Working with you in creating a safe and easy transition:

  • Coordinate and manage all transitions of care to/from home, treatment facility or relocating to another city or state.
  • Prepare home environment and arrange for necessary modifications to continue living safe and comfortable in your home
  • Coordinate all necessary medical equipment and supplies prior to returning home.
  • Provide ongoing support and guidance to those participating in your daily healthcare plan.
  • Procure caregivers prior to transferring home (interview, background checks, references).
  • Coordinate and manage caregivers (create schedule, food/meal plan, identify transportation options if necessary).

Medical Bills and Insurance

Working with you to decrease billing errors and increase reimbursements:

  • Communicate regularly with insurance provider to confirm benefits and ensure you are receiving all that you’re entitled to.
  • Negotiate reduced fees, denied services and file appeals.
  • Advocate, as needed, with insurance provider in appealing or disputing premature discharges, discontinuation of services, medication denials and/or alternatives, procedures deemed unnecessary but medically necessary by doctor.